Managed Services
Project Management
With our thorough, consistent and fully documented project management process in place, our project management professionals ensure a successful project completion. We deliver success through diligence, procedures, expertise, careful oversight and clear communication.
Training
We provide training for your users and in-house support staff on AV systems in order to ensure that you are getting the most out of your investment.
Post installation, our expert engineers remain available to support you by ensuring everything runs smoothly both onsite and remote.
Service Level Agreement
Our managed services engagement ensure maximum reliability and minimum downtime. We consult with you to tailor packages that suit your requirements, such as:
- Guaranteed response and repair times.
- Service desk remote assistance and on-site support.
- Preventative maintenance.
- Proactive remote monitoring.
- Detailed reporting including analytics and analysis.
- Planned software and firmware updates.
- Loan equipment during repair.
- Equipment repair and replacement.
- Scheduled and ad-hoc training.
Support
Our expert technicians and engineers take care of the technology, maintenance and support of your systems with the option that best meets your business requirements:
- Help desk support– we offer remote support where our expert managed service team take care of your systems from our AVT office.
- Onsite call out support– we send out our technical team to your premises as and when you need them for system support and maintenance.
- Permanent onsite technicians– with this option all responsibility is sourced out to A Touchbase with a dedicated technician permanently at your service for support and to ensure optimal system performance.
- Touchbase with a dedicated technician permanently at your service for support and to ensure optimal system performance.