Unified Communications
Unified Communications is a combination of business communication services that allows users to easily communicate across multiple devices and media types. This constant communication optimizes business processes and increases productivity.
Customer Experience Solutions(Contact Centres)
Join the digital revolution and discover what it means to have all communication channels at your fingertips. Our Customer Experience Solutions allows our clients to effectively manage emails, web chats and messages on WhatsApp, Facebook and Twitter from one and same interface. Contact Centre operations have been evolved by changes in technology and customer behaviour. Sales and service are blended in the contact centre to generate value and increased revenue. A multi-channel contact centre becomes a central hub that can bring a brand or business close to its consumers from multiple channels. With the advancement of SMAC (social media, analytics and Cloud technologies), a simple voice-based call centre may not be the best fit to tackle complex customer and business demands.
IP Telephone
Telecommunications technologies are evolving fast. But one of the key changes in the evolution of telephony was the advent of IP Telephony. IP Telephony (Internet Protocol Telephony) is the term used to describe data communications which exchange phone calls, voice, fax and other forms of communications over the internet.
Benefits of IP Telephone include:
- Cost – All VoIP inter-branch calls are free of charge,
- Mobility – With a rise in remote working due to the COVID pandemic, hotdesking and co-working and hybrid setups, the use of IP Telephony significantly improves your ability to be agile, allowing your teams to set up their phone service from anywhere.
- Scalability- Using IP Telephony over analogue telephony means you don’t have to pay separately to add new phone lines.
- Easy of maintenance – Unlike the analogue lines which needed repairs, IP Telephone leverages on the same data infrastructure to connect IP Phones and Softphones. Your internal IT team can be trained for daily system administration no need for a service provider for daily administration work.
Video Conferencing
Video conferencing is an important part of any business’s communication strategy and with remote working becoming a part of the modern work environment, it has become a necessity to have a partner to guide and facilitate the journey. Our enterprise grade video conferencing solutions focus on reliably promoting effective communication and collaboration, while increasing business efficiency. Our collaboration spaces encourage communication between teams, no matter their location, and leads to increased employee performance and productivity. Creating a collaborative video conferencing system enables business continuity, whether you are working from home, on-site or at the office.
Telephone Management Software
- Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports, and make data-driven decisions.
- A Telephone Management System can be used, to assist in controlling the total cost of telephone calls as well as the amount of time your employees spend on their phones.
- Whether it be a small home office or a multinational corporation, a Telephone Management System will assist you to manage your monthly telephone bill.